Refund policy

DHANYA’S Return Policy:

Return & Exchange Policy

At DHANYA’S, we are committed to offering carefully selected ethnic wear with attention to quality and customer satisfaction. To maintain product integrity and hygiene standards, we follow the policy below.

1. Returns & Exchanges

We currently do not accept returns or exchanges once an order has been delivered.

This policy applies to:

• Change of mind after purchase
• Incorrect size, color, or design selected during checkout
• Variations in appearance due to screen brightness or display settings
• Delivery delays caused by courier or logistics providers

We request customers to carefully review product descriptions, size details, and images before placing an order.

2. Order Cancellation

Orders cannot be canceled once payment has been successfully completed.

As we begin processing orders promptly to ensure timely dispatch, cancellation requests cannot be accommodated.

3. Damaged, Defective, or Incorrect Items

Every order undergoes quality inspection before shipment. However, if you receive:

• A damaged item due to transit, or
• An incorrect product different from your order

Please contact us within 24 hours of receiving your order with:

• Order number
• Clear photographs of the product
• Images of packaging (if applicable)
• Brief explanation of the issue

After review and verification, our team will determine and provide an appropriate resolution where applicable.

4. Contact Us

For support regarding your order, please reach out through our customer support channels mentioned on our website&Call on 9505481259.

Thank you for shopping with DHANYA’S. We appreciate your trust and support.